The J.D. Power 2020 U.S. Initial Quality Study (IQS) ranked Hyundai Tucson as the best com- pact SUV in initial quality today. The Hyundai Veloster also earned the top score in the compact sporty car vehicle segment.
Additional vehicles in Hyundai’s lineup per- formed well, with Accent and Elantra both finishing second in their respective segments, while Santa Fe was third.
“Outperforming the best vehicles in a segment is always a major milestone for Hyundai,” said Barry Ratzlaff, chief customer officer, Hyundai Motor America. “These accomplishments are a testament to the entire company’s dedication, including design, engineering, manufacturing, service, field teams and our dealer partners, to deliver the highest quality vehicles to our customers.”
The 2020 U.S. Initial Quality Study is based on responses from 87,282 purchasers and lessees of new 2020 model-year vehicles who were surveyed after 90 days of ownership. The study, which provides manufacturers with information to facilitate the identification of problems and drive product improvement, was fielded from February through May 2020.
The 2020 redesign marks the fifth generation of the study, which is now based on a 223-question battery organized into nine vehicle categories: infotainment; features, controls and displays; exterior; driving assistance (new for 2020); interior; powertrain; seats; driving experience; and climate.
For more information about the U.S. Initial Quality Study, visit:
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. These capabilities enable J.D. Power to help its clients drive customer satisfaction, growth and profitability. Established in 1968, J.D. Power has offices serving North America, Asia Pacific and Europe.
Hyundai Motor America
At Hyundai Motor America, we believe ev- eryone deserves better. From the way we design and build our cars to the way we treat the people who drive them, making things better is at the heart of everything we do. Hyundai’s technology-rich product lineup of cars, SUVs and alternative-powered electric and fuel cell vehicles is backed by Hyundai Assurance—our promise to create a better experience for customers. Hyundai vehicles are sold and serviced through more than 820 dealerships nationwide and nearly half of those sold in the U.S. are built at Hyundai Motor Manufacturing Alabama. Hyundai Motor America is headquartered in Fountain Valley, California, and is a subsidiary of Hyundai Motor Company of Korea.