Know Your Rights: What To Do If Your Flight Is Overbooked
CNN/Stylemagazine.com Newswire | 4/11/2017, 4:45 p.m.
NEW YORK (CNNMoney) -- Imagine the next time you're flying. You arrive at the gate. There's a big mob. It's going to be a crowded flight.
A gate attendant announces that your flight is overbooked out and asks for volunteers. The airline needs a passenger to give up her seat -- and, as a lure, offers up a $300 travel voucher.
That's not what happened on the now-infamous United flight. A passenger was dragged off the plane in Chicago by authorities when he refused to give up his seat, which the airline needed to fly one of its own staff to another city. United is now investigating how it handles overbooking situations and interacts with local law enforcement.
The United incident was an outlier. But it's standard practice for airlines to overbook flights in anticipation of no-show passengers. There are also scenarios in which the plane may be too heavy, an air marshal needs to board or flight staff have to get to work. Long story short: If a carrier needs seats, it may have its eye on yours.
As a flier, here's what you should know.
- You may get less if you throw up your hand
The Department of Transportation requires that airlines ask for volunteers to switch flights before they kick anyone off.
But negotiations are entirely between you and the carrier. Airlines dictate what the compensation looks like, but it's usually a travel voucher toward a future flight or a gift card.
That may be totally fine. If you're cool with going to a different gate, getting to your final destination a little late and banking a flight credit, feel free to volunteer. You should know, though, that you aren't entitled to call up an airline and ask for more once you say yes to a deal.
And if you're kicked off involuntarily, you're entitled to cash (see below).
One quick addendum: If you get a voucher, the DOT recommends reading the fine print. You should inquire into how long the ticket voucher is good for, whether you can use it over the holidays and if it's good for international trips.
- If you're booted against your will, federal rules kick in
When airlines don't get enough volunteers and must involuntarily bump passengers, there are rules they need to follow.
Carriers must deliver fliers to their final destination within one hour of their originally scheduled flight -- or they have to start forking over money.
If fliers get to their final stop one to two hours late (or one to four hours late if they're flying internationally), airlines are required to pay double the original one-way fare, with a $675 limit. If fliers get in more than two hours late (or four internationally), airlines have to pay 400% of the one-way fare, with a $1,350 limit.
Passengers have the right to insist on a check instead of a free flight or a voucher when they're involuntarily kicked off a flight, according to the DOT. And they always get to keep their original ticket, which retains its value.